The 2011 Total Quality Management Seminar 淡江大小事

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The 2011 Total Quality Management Seminar

Date 2011-03-25 5584 Clicks

FENG, WEN-HSING

The 2011 Total Quality Management (TQM) Seminar, held on the 25th of March, was a simultaneously-held seminar that brought together TKU faculty and staff, as well as external experts and scholars at four separate locations via webcam: the Ching Sheng and Chueh Sheng International Conference halls and the TKU Taipei and Lanyang Campuses.

The focus of the event was on raising employees’ awareness of self-management principles and ensuring the smooth operation of quality management mechanisms. Attendees included the President of Tamkang University, Dr. Flora Chia-I Chang, the three TKU vice presidents, as well as directors and managers, secretaries, and administrative staff from all TKU first and second tier departments.

In the morning session, President Chang got proceedings under way by hosting the opening ceremony and presenting awards to winners of the TKU quality management competition. The subsequent keynote speech was delivered by Peter Pu, the Vice President of the British Standards Institute. In the afternoon session, toward the end of the seminar, an informal discussion was held, in which business experts and scholars were invited to share their personal experiences in quality management. Participants included both the regional director and the technical manager of Systex (Asia’s no.1 IT services provider), Ms. Lin Gan Miao and Mr. Yuan Jin Hui respectively; Taipei Medical University professor, Dr. Chung Chien Huang; as well as TKU faculty and staff. The purpose of the informal discussion was to allow TKU faculty and staff to better understand the structure of TKU quality assurance mechanisms, and to promote a more in-depth knowledge of quality assurance standards, such as ISO and other such quality assurance institutions. Ultimately, such knowledge will help TKU faculty and staff to continually lift the quality of administrative service at TKU.

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